Help

Support & Contact

Questions about your account, credits, grading results, or the Mint Condition™ mobile app? We're here to help.

Email us

The fastest way to reach our team. Include the email on your account and a short description of the issue.

hello@mintconditiongrading.com

Response time

We aim to reply within one business day (Monday–Friday, US Mountain Time).

What to include

Your sign-in email, platform (web, iOS, or Android), and screenshots if something looks wrong.

What we can help with

  • Account access, sign-in, and profile questions
  • Credit balance, purchases (Stripe or in-app), and refunds
  • Batch grading, bulk CSV uploads, and Vault issues
  • Grading results, failed submissions, and credit refunds
  • Technical-error grade appeals (from the report card)
  • Account suspension appeals
  • Privacy requests and account deletion
  • Mobile app issues on iOS and Android

Common answers

How do I delete my account?

Sign in and open your Profile page. Use Delete account at the bottom of the page, or email us from the address on your account.

A grading failed. Was I charged?

Failed cards are not charged. Credits are only deducted for successful grades. Check your activity ledger on Profile for details.

I bought credits in the TestFlight app. Why didn't my balance go up?

During the iOS beta, TestFlight in-app purchases are sandbox (not live charges). We only add up to 10 of those purchased credits per account for testing. Extra TestFlight buys won't increase your balance. Use credits you already have, or buy more on the website Profile. See also the iOS app beta page.

Are AI grades official PSA/BGS/SGC grades?

No. Mint Condition™ provides pre-grading estimates to help you decide what to submit. Only official grading companies issue slab grades.

Can I appeal a grade?

Yes, but only for clear technical errors (wrong card identity, cropping or image bugs), not because you disagree with the grade number. From the report card, use "Appeal this result due to an issue." Appeals are reviewed manually and are not guaranteed. If approved, one grading credit is refunded; if denied, the grade stands.

Company

Mint Condition™ LLC operates Mint Condition™ at mintconditiongrading.com.

For privacy and data requests, see our Privacy Policy. For terms of use, see our Terms of Service.

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